General Tour Information & Cancellation Policies
Transportation: Round trip via modern, Deluxe Motorcoach, equipped with restroom, air-conditioning, adjustable lounge seats, tinted windows, public address systems, and video systems.
Accommodations: Your accommodations are highly rated and chosen on the basis of location, cleanliness, and food, and are the best hotels and motels available. Room assignments are always made by the motel/hotel in an impartial manner. However, if there is a need, we will make a special request. Please advise when making reservation if you have a special need.
Sightseeing: All sightseeing tours, guides, and admissions are covered in the tour price as outlined in the itinerary.
Meals: Meals are covered only if so stated in the itinerary.
Luggage Handling: Luggage service, on all overnight trips, is limited to one large bag per person. You may also bring a small overnight bag, which would be your responsibility. Don't overpack. It's always wise to travel light.
Tour Directors and
DriversThere are lots of integral people in our business who plan your tour with you, the customer, in mind. They make sure your motels, meals, sight-seeing attractions and miles driven in a day will aid you in having one of the best vacations available.
After all this in-office planning and preparing, it is then turned over to our very professional and experienced Tour Directors and Drivers. All of our Tour Directors and Drivers are handpicked so that you, the customer, get the most for your vacation dollar.
Our Tour Director assists you from the moment you get on the motorcoach until you finish your tour. The Tour Director stands in line for your tickets, checks you in at your motel/hotel, plays bingo, serves soft drinks and informs you of the many sights you may see.
So many of you have told us that we have the best Motorcoach Drivers in the business. Our Drivers are not only professional in every respect, but are also caring, congenial and helpful.
Most importantly, our Drivers and Tour Directors look forward to each and every trip, so that you'll feel special from the 1st day to the end of the tour. This is why, Holiday Tours is truly Your Best Vacation Value!
Free Soft Drinks: Soft drinks are served free of charge to make your tour more enjoyable, on all overnight trips.
Child Pricing: On many of our most popular tours, a discount is allowed for children when accompanied by an adult. The age to qualify for a discount varies according to the rules imposed by the included attractions. Just ask about this special discount when making your reservation for all the details.
Smoking: Smoking on the motorcoach is not permitted, and is prohibited by federal law; however, frequent rest stops should alleviate any problems.
Roommate Requests: If you are having difficulty finding a roommate, give us a call. While it is not our policy to assign a roommate to you, we do maintain lists of those looking for roommates. If we are unsuccessful, the single rate applies.
All prices are quoted per person. Sharing a room is a greater value; so, call a friend and travel together.
Single - 1 Person per Room
Double - 2 People per Room
Triple - 3 People per Room
Quad - 4 People per Room
All Triple and Quad rooms, as well as most Double rooms, feature two double beds.
NOTE:Cruises are an exception, please call the office to find out what type of rooms are available.
Super-Savers and Discounts:Be sure to check the Tour Summary box for these special prices. They reflect an additional value when you can travel at the specified times.
Reservations and Deposit: Reservations will be accepted on a first come, first serve basis. It is imperative that reservations be made at the earliest possible date to ensure availability of a certain tour. RESERVATIONS ARE TENTATIVE UNTIL DEPOSIT IS RECEIVED.
Deposits are due 10 days after making your reservations. Cruises and fly tours have special deposits, please call the office for more information.
- All tours of 7 or fewer days require a $25.00 deposit.
- All tours of more than 7 days require a $100.00 deposit.
- All one-day tours require full payment to reserve a seat.
BALANCE DUE TWO WEEKS PRIOR TO DEPARTURE UNLESS OTHERWISE NOTED IN ITINERARY.
Credit Cards:For your convenience we accept Mastercard, Visa, American Express and Discover.
Returned Checks: A $25.00 service charge will be imposed for all returned checks. If collection efforts are necessary, reasonable collection charges will also be imposed.
Rain Delays/Rain Outs: In the event of a rain delay, the group will wait a reasonable amount of time in hopes the event will take place. In the event of a rain out, if the event can be rescheduled in the itinerary, we will make every effort to do so. If it would significantly affect the duration of the tour, the motorcoach will have to return unless there is 100% agreement by the group to delay the return date of the tour (subject to motorcoach availability). Additional lodging expenses will be borne by tour participants. Whenever possible, in the event of a rain out and the coach returned home, we will reschedule the event at minimal cost with sufficient interest.
Other Weather Related Instances: All tours will operate as scheduled unless it is cancelled by our office. Weather situations, which are beyond our control, that develop while a tour is already underway, will be dealt with to insure your safety and to include as much as the original tour as possible. In the event a weather delay forces the extension of a tour, additional lodging expense will be the responsibility of the passenger.
Casino Trips: For tours involving Casinos, there is a minimum age requirement. At Tri-State and Charles Town you must be 18 years old, and all other casinos you must be 21 years old to enter. You must provide proof of your age upon request.
On all Casino trips, per the Casino guidelines, we must supply them with the name, address and birthdate of each passenger. Please provide this information to the sales agent when you sign up on a Casino Tour.
Coach Courtesy: Persons traveling alone or in an odd numbered group (ie. 3,5) will usually need to share a row with another passenger. Punctuality is extremely important when traveling in groups. Each person should remain seated, particularly during city driving and coach start-up.
Cancellations: Unless otherwise stated in the itinerary, tours of 7 or fewer days, cancellations must be received two weeks prior to departure in order to notify persons on the waiting list. For tours of more than 7 days, cancellations must be received 30 days prior to departure. Cancellations within this period are subject to payment forfeiture. No shows - No refund. A different cancellation policy is required for air and cruise programs or as stated in the itinerary under Special Notice. Trip Cancellation Insurance is available from our office.
Cancellation Policy Waiver: This waiver, offered by Holiday Tours, is similar to the Trip Cancellation Insurance at a lesser cost. The same guidelines apply concerning cancellation. Cost for the Cancellation Policy Waiver is 5% of the total trip cost. The waiver may only be purchased before normal cancellation penalties are in effect. The waiver may not be purchased for trips that include airfare. All monies paid for waivers are non-refundable. Please note: This is not insurance. This will not provide an airline ticket in case a passenger gets sick during a trip. The purpose of this waiver is to help with needs to cancel before the trip actually departs. Once the trip departs, the waiver is not in effect. Call our office for details on our Cancellation Policy Waiver.
Trip Cancellation Insurance: As many have requested, special trip cancellation/interruption insurance is available. If purchased at the time of your initial tour deposit, most pre-existing condition exclusions are waived. Call our office for details.
No Shows: It is the individual's responsibility to arrive at the departure location on time. Holiday Tours cannot be held responsible if you do not arrive on time (no matter what the reason) and miss the coach. We are on a schedule and must depart on time. If you are unsure of where a departure point is located, make a dry run so you will be sure you know where to go the day of the trip. There will be NO REFUND for no shows on a trip; so be sure you allow enough time to get to the departure point and be sure you know how to get to that departure location.
Return Times: All return times listed are approximate and apply to Level Cross only. Return times to other departure points will vary accordingly.
Cruise Cancellation Policy: This cancellation policy applies to motorcoach cruise vacations offered by Holiday Tours, Inc., unless noted otherwise under Special Notice of the cruise itinerary, and will not be altered for any reason. Therefore, we strongly recommend the purchase of Trip Cancellation Insurance. Brochures are available from the office.
More than 75 days - Full Refund
Less than 75 days - See Special Notice in Itinerary
Less than 45 days - 50% Refund
Less than 21 days - 25% Refund
Less than 14 days - No Refund
Fly Tours/Fly Cruises: A Holiday Tours representative will accompany any group of 30 people or more on these special deluxe vacation packages.On groups of less than 30, you will still be able to enjoy the group rate.
International/Canada Travel Documents: To enter and leave the United States, Canada, Mexico and the Caribbean Islands, all passengers (including children) must be in possession of proof of citizenship, such as a passport, birth certificate (original or copy with a raised seal), or
other naturalization papers, and at least one ID Card with photo. Non-U.S. citizens must carry a valid
passport or alien card. All non-U.S. citizens must also have a "multiple entry" visa for tours (or optional excursions) entering Canada, Mexico and the Caribbean Islands and returning to the United States. Securing any visas is the responsibility of the tour participant.
Suggestion: For ease of money exchange, if you use a credit card while in a foreign country, you will receive the current rate of exchange, without the hassle of having to exchange the amount you need into foreign funds.
NEW!!! Travelers to and from the Caribbean, Bermuda, Panama, Mexico and Canada will be required to have a passport or other secure, accepted document to enter or re-enter the United States. This is a change from prior travel requirements and will affect all United States citizens entering the United States from countries within the Western Hemisphere who do not currently possess valid passports. This new requirement will also affect certain foreign nationals who currently are not required to present a passport to travel to the United States. Most Canadian citizens, citizens of the British Overseas Territory of Bermuda, and to a lesser degree, Mexican citizens will be affected by the implementation of this requirement. For more information please go to http://www.travel.state.gov/travel/cbpmc/cbpmc_2223.html
Seat Assignment: All passengers are assigned seats for the duration of the tour. When you make
your reservations, you may make a seating request, ie. "front," "middle," or "rear." As Final Documents are being issued, your seating requests will be honored in the order your final payment was received. If you are travelling with a roommate or a group, your seats will be assigned based on the receipt of the last final payment. If sitting near other members of your group is unimportant, please mention this when you make your reservation. Odd numbered groups, ie. 1,3,5, may be seated across, or in front of each other, and/or matched with other odd numbered groups to avoid single seats scattered throughout the motorcoach.
We are unable to reserve sections of the motorcoach for special needs such as motion sickness. Please consult your doctor for advice. Also, you may wish to make your reservation and pay early to secure a seat which might alleviate the problem.
All seat assignments will be made in a FAIR and IMPARTIAL manner.
Baggage & Carry-ons: While Holiday Tours will make every effort to protect and secure your personal belongings which are stored in the baggage bays, Holiday Tours expressly denies responsibility for these items. No responsibility is accepted for loss or damage to baggage or any of the passengers' belongings. Baggage insurance is available.
Passengers are limited to 70 pounds of total baggage per person. This includes all forms of cargo including, but not limited to: carry-ons, baggage, wheelchairs, motorized wheelchairs (including carts and scooters), air tanks, walkers, computers, radio/tvs, or any other items they wish to place inside or underneath the motorcoach.
Items in excess of the passenger's 70 pound allowance will be accepted on a space-available basis only. Generally, this will be determined on the morning of departure.
Individual items weighing over 70 pounds will obviously only be accepted on a space available basis. Additionally, these items will require people accompanying that passenger to be able to load and unload that item from the motorcoach as we cannot expect the driver to handle parcels in excess of 70 pounds. If the item may be disassembled such that no single piece exceeds the 70 pound limit, then it may be handled on a space available basis. The driver cannot be responsible for assembly/disassembly.
These rules are necessary to insure all passengers may include their luggage on overnight trips. Motorcoach baggage space is limited, so there must be limitations on passenger cargo as well.
Local Accommodations: For our out-of-town customers who desire local accommodations, please consider the following motels:
- b>In Greensboro: Comfort Inn-Four Seasons, 2001 Veasley Street, Greensboro, NC 27407. Phone: 336-294-6220
- In Asheboro: Ramada Limited at Highway 64/220 Bypass. Phone: 336-626-4414. For a special Holiday Tours discount, ask for the "Rest & Roll."
- In Raleigh: Holiday Inn Crabtree, 4100 Glenwood Avenue, Raleigh, NC 27612. Phone: 919-782-8600.
Breakfast Stop: There will be a breakfast stop on all trips departing Level Cross at 7:00 AM or earlier.
Lost & Found:Any items which are left on the coaches will be retained for a period of 6 months. After 6 months, if the item(s) have not been claimed, they will be donated to Goodwill.
Insurance:All passengers are covered by $5 million in liability insurance while on the motorcoach only. Holiday Tours is not responsible for lost, stolen or damaged articles or luggage.
Sunday Devotionals: For tours in transit on Sundays, a short Christian devotional may be held.
Parking: Holiday Tours provides FREE parking in our paved, fenced parking lot at our Level Cross location. Holiday Tours assumes no responsibility for autos or possessions that are left at Holiday Tours or any designated boarding area.
Disclosure of Conditions and Responsibility: In common with other tour companies, Holiday Tours, Inc., acts solely as agent for transportation companies, hotels, restaurants and other providers of travel services, and therefore, Holiday Tours, does not assume any liability for injury, damage, loss, accident or delay due to any act or default of any company or person engaged in transporting the passengers or rendering any other travel service.
The itineraries shown in this brochure are planned at this time, but are subject to revisions should circumstances make such changes necessary. Holiday Tours reserves the right to decline, to accept, or retain any person as a member of any tour, or to cancel or alter any tour if circumstances require it. No refunds will be made on meals, sightseeing services, or any other part of the tour not utilized. Payment of a deposit will indicate acceptance of all herein mentioned features and conditions by the purchaser.
Special Groups: For your group of 30 or more, Holiday Tours would be happy to put together a special tour including your own departure location, your own tour date, and your own special interests in your itinerary. Just call our office for more details.
Final Tour Information: Approximately five days prior to departure, you will receive final tour information confirming amount paid and your boarding location; as well as luggage tags, itinerary changes and other appropriate information.
Photo Credits: Special thanks to the Chicago Visitors Bureau and Carnival Cruise Lines. Also, we would like to thank Conventions and Visitors Bureaus across the country for their cooperation in supplying many of the color photos shown.